E-Commerce and Retail Transformation
This retail organization strived to revolutionize its digital capabilities and elevate customer engagement. Confronted with operational inefficiencies and the absence of e-commerce, they are determined to transform inventory management and boost profitability.
Challenges
- Absence of e-commerce and omnichannel experience.
- 2-day data synchronization lag between ERP and Point-of-Sale systems.
- Untracked item expiry leads to waste.
- Disconnected operations affecting profitability.
Solution
- Streamlined operations with integrated processes.
- Launched e-commerce with features like Product Kitting and Advanced Shipment Notices.
- Upgraded ERP for real-time integration with Point-of-Sale systems.
- Improved warehouse management and supplier coordination.
Business Value
- Increased sales and profit margins.
- Enhanced customer satisfaction.
- Reduced waste through better inventory management.
- Near real-time operational visibility for improved planning.
